Instructional technology and technology support:
ITCS Help Desk – Call the help desk to submit or report outages, password issues, desktop requests, networking, phone, software installs, computer lab issues. 328.9866 or ITCS Help Desk.
Walk-In ITCS Help Desk (Austin 103) — OPSCAN machine for grading exams, Poster Printing for research and conferences, on-site Passphrase Resets, converting videos from VHS to DVD, computer drop off and pick up area for the desktop support team, and email support for mobile devices.
Classroom Technology – If there is a technology issue in a classroom, call the number on the podium 328.9830 and be prepared to provide your name, room number and a brief description of the problem. An ITCS consultant will be dispatched to the location. The response time goal for east campus is 10 minutes or less. For a consult or information about design and functionality, submit a Department Space AV Consultation Request.
Classroom Technology Training – Contact Adam Brewer, firstname.lastname@example.org, 737.5167
Computer Labs – Submit a service request if you need Computer Lab Hardware/Software Quotes and Consultations or if you have questions and need assistance with Computer Lab Hardware/Software Support.
Educational Technologies Support (Blackboard, Lynda.com, SabaMeeting, etc.) – The most efficient way to request support is to submit a service request at the ITCS Help Desk. Each technology platform has a unique service request form and the full list can be found at the Educational Technologies Service Catalog. Multiple staff monitor and respond to the queues for each learning platform, this ensures each request is tracked within the ITCS Help Desk and not missed if an educational technologies administrator is out of the office.
IT Accessibility – ECU is committed to providing accessible technology and educational resources. Request an IT Accessibility Consultation to learn how to develop accessible content, including: instructional materials, Microsoft Office files, web pages, and announcements.
Multimedia and Animation Requests – Submit a Multimedia and Animation Services request if you need a custom solution to meet instructional objectives. Staff are also available for consultation to provide guidance getting started with a project.
Pirate Techs Student Computing Support Center has three walk-in locations where students can request help with network connectivity, mobile email setup, Microsoft software installation, virus/Trojan horse issues, spyware/malware infections and more. Pirate Techs is a certified, full-service repair center for Dell, Lenovo and Apple computers with limited hardware support for most other computers. Visit the Pirate Techs website for locations, hours, and more services.
Web – For immediate issues, contact the ITCS Help Desk via phone or submit a Web Hosting Support request. Consult your unit’s web liaison.