Links and Information
CFAC Documents
Links
Instructional technology and technology support:
ITCS Help Desk – Call the help desk to submit or report outages, password issues, desktop requests, networking, phone, software installs, computer lab issues. 328.9866 or ITCS Help Desk.
Walk-In ITCS Help Desk (Austin 103) — OPSCAN machine for grading exams, Poster Printing for research and conferences, on-site Passphrase Resets, converting videos from VHS to DVD, computer drop off and pick up area for the desktop support team, and email support for mobile devices.
Classroom Technology – If there is a technology issue in a classroom, call the number on the podium 328.9830 and be prepared to provide your name, room number, and a brief description of the problem. An ITCS consultant will be dispatched to the location. The response time goal for East Campus is 10 minutes or less. For a consult or information about design and functionality, submit a Department Space AV Consultation Request.
Classroom Technology Training – Contact Adam Brewer, brewera@ecu.edu, 737.5167
Computer Labs – Submit a service request if you need Computer Lab Hardware/Software Quotes and Consultations or if you have questions and need assistance with Computer Lab Hardware/Software Support.
Educational Technologies Support (Blackboard, Lynda.com, SabaMeeting, etc.) – The most efficient way to request support is to submit a service request at the ITCS Help Desk. Each technology platform has a unique service request form, and the full list can be found at the Educational Technologies Service Catalog. Multiple staff monitor and respond to the queues for each learning platform; this ensures each request is tracked within the ITCS Help Desk and not missed if an educational technologies administrator is out of the office.
IT Accessibility – ECU is committed to providing accessible technology and educational resources. Request an IT Accessibility Consultation to learn how to develop accessible content, including: instructional materials, Microsoft Office files, web pages, and announcements.
Multimedia and Animation Requests – Submit a Multimedia and Animation Services request if you need a custom solution to meet instructional objectives. Staff are also available for consultation to provide guidance on getting started with a project.
Pirate Techs Student Computing Support Center has three walk-in locations where students can request help with network connectivity, mobile email setup, Microsoft software installation, virus/Trojan horse issues, spyware/malware infections, and more. Pirate Techs is a certified, full-service repair center for Dell, Lenovo, and Apple computers with limited hardware support for most other computers. Visit the Pirate Techs website for locations, hours, and more services.
Web – For immediate issues, contact the ITCS Help Desk via phone or submit a Web Hosting Support request. Consult your unit’s web liaison.